These Terms and Conditions govern your access to and use of the ace635 platform, including all gaming, betting, payment, and account services available to players in Bangladesh. Please read them carefully before registering or placing any wager.
These Terms and Conditions (hereinafter referred to as "the Agreement", "these Terms", or "T&C") constitute a legally binding agreement between you (hereinafter "the Player", "the User", or "you") and ace635 (hereinafter "ace635", "the Platform", "we", "us", or "our"). By accessing the ace635 website at ace635.app, creating an account, depositing funds, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety.
If you do not accept any part of these Terms, you must immediately discontinue use of the ace635 platform. Continued use of any ace635 service after the publication of any revised Terms constitutes your acceptance of those revisions. ace635 reserves the right to amend these Terms at any time; material changes will be communicated to registered players via their registered email address or via a notice on the ace635 website.
To register and maintain an account with ace635, you must satisfy all of the following criteria at all times during your use of the platform:
When registering an account, you agree to provide complete, accurate, and truthful information, including your legal full name, date of birth, residential address, and a valid mobile telephone number or email address. You are responsible for maintaining the accuracy of this information and must notify ace635 promptly of any changes via the account settings panel or by contacting customer support.
ace635 operates a mandatory Know Your Customer (KYC) identity verification process. You may be required at any time — including prior to processing withdrawals, following a change in account details, or upon request by our compliance team — to submit one or more of the following documents:
Failure to complete KYC verification within a reasonable timeframe may result in temporary suspension of withdrawal facilities or, in cases of non-compliance, permanent account closure. ace635 will not be liable for any losses arising from delays caused by a player's failure to provide requested documentation.
You are solely responsible for maintaining the confidentiality of your ace635 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances. ace635 will never ask for your password via email, live chat, or any other communication channel.
You must notify ace635 customer support immediately if you suspect any unauthorised access to your account or believe your credentials have been compromised. ace635 reserves the right to suspend any account where there is reasonable suspicion of unauthorised access pending investigation.
Each player is permitted to hold exactly one registered account. If ace635 discovers that a player holds multiple accounts — whether under the same or different identity information — all accounts may be suspended, all bonuses forfeited, and any pending withdrawals held pending investigation. ace635 reserves the right to permanently close all accounts associated with the same player where duplicate registration is confirmed.
ace635 supports the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, and Islami Bank. ace635 reserves the right to add, modify, or remove supported payment methods at any time. All transactions are processed in Bangladeshi Taka (BDT, ৳).
The minimum deposit amount at ace635 is ৳100. There is no standard maximum deposit limit, though ace635 may apply transaction limits in specific circumstances at its discretion. Deposits are credited to your ace635 account balance in real time or within a few minutes of confirmation by the payment provider. ace635 does not accept deposits made from payment accounts that are not registered in the player's own name.
Withdrawals will only be processed to a payment account that has been verified as belonging to the registered account holder. The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 30 minutes for verified accounts; however, ace635 reserves the right to take up to 3 banking days to process withdrawals where additional verification is required. ace635 reserves the right to request documentation to verify the source of funds prior to processing any withdrawal.
ace635 operates strict anti-money laundering (AML) controls. You must not use the ace635 platform for any money laundering activity or as a mechanism for transferring or concealing funds of any kind. ace635 reserves the right to report any suspicious financial activity to relevant authorities and to freeze or close accounts where such activity is suspected. All deposits must represent funds that the player is entitled to use for gambling purposes.
All bonuses, free bets, cashback offers, and promotional rewards offered by ace635 are subject to the specific terms published alongside each promotion, in addition to these general Terms and Conditions. In the event of any conflict between a promotion's specific terms and these T&C, the promotion's specific terms shall prevail with respect to that promotion only.
Most bonuses awarded at ace635 are subject to wagering requirements, which specify how many times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal of bonus-derived winnings can be requested. Wagering requirements and the eligible game contributions for each promotion are clearly stated in the individual promotion terms. ace635 strongly encourages all players to read and understand these requirements before claiming any bonus.
ace635 maintains a zero-tolerance policy toward bonus abuse. This includes, but is not limited to: creating multiple accounts to claim welcome bonuses more than once; using algorithmic, automated, or low-risk betting strategies specifically designed to circumvent wagering requirements; colluding with other players to generate artificial wagering volume; and any other activity ace635 reasonably determines to constitute exploitation of the bonus system. ace635 reserves the right to void any bonus, cancel any associated winnings, and close the account of any player found to be engaged in bonus abuse.
Bonuses and free bets that are not claimed or activated within the stated validity period will expire and be automatically removed from the player's account. Expired bonuses cannot be reinstated. Players are responsible for monitoring the expiry dates of bonuses in their account.
All sports bets placed on ace635, including cricket (BPL, IPL, T20 World Cup, and international fixtures), football, kabaddi, and hockey, are subject to the specific rules applicable to each sport and market type. These rules are published in the ace635 help centre and may be updated from time to time. ace635 reserves the right to void any bet placed on an event that is subsequently cancelled, postponed beyond the stated settlement timeframe, or affected by a technical error in the odds.
All casino games available on ace635 — including live dealer games provided by Evolution Gaming, Ezugi, and Pragmatic Play, as well as video slots from NetEnt, Microgaming, and other certified studios — are governed by the rules published within each individual game interface. Game outcomes are determined by certified random number generators (RNG) or live dealer procedures, as applicable. ace635 does not manipulate game outcomes and all games are independently audited for fairness.
Minimum and maximum stake limits apply to all betting and gaming products on ace635. These limits vary by game, market, and player account tier. ace635 reserves the right to adjust individual player stake limits at any time without prior notice, including restricting stakes for players whose betting patterns are inconsistent with recreational gambling.
In the event of a system error, technical malfunction, or manifest pricing error that results in an incorrect payout or settlement, ace635 reserves the right to void the affected bets or transactions and restore account balances to their correct pre-error state. ace635 will not honour payouts that result from a clear and obvious error, regardless of whether the funds have been credited to the player's account.
ace635 is committed to promoting responsible gaming across its entire player base in Bangladesh. The platform provides the following responsible gaming tools to all registered players:
If you feel that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to contact the ace635 support team via live chat at any time. Our support agents are trained to assist players with responsible gaming concerns in a confidential and non-judgmental manner. All responsible gaming tools are detailed further in the dedicated Responsible Gaming section of the ace635 website.
The following activities are strictly prohibited on the ace635 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and, where appropriate, reporting to relevant authorities:
All content published on the ace635 platform — including but not limited to the ace635 brand name, logo, website design, text, graphics, game interfaces, software, and data — is the exclusive property of ace635 or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the ace635 platform solely for personal, non-commercial gaming purposes.
You must not reproduce, copy, distribute, republish, download, display, post, transmit, or adapt any content from the ace635 platform without the prior written consent of ace635. Unauthorised use of any ace635 intellectual property may give rise to a claim for damages and may constitute a criminal offence.
ace635 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the ace635 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy sets out in detail what data is collected, how it is used, with whom it may be shared, and your rights as a data subject.
ace635 employs industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the ace635 servers. Personal data will never be sold to third parties. ace635 may share data with third-party payment processors, KYC verification providers, and regulatory authorities only to the extent necessary to operate the platform, comply with legal obligations, or prevent fraud.
To the fullest extent permitted by applicable law, ace635 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to your use of the ace635 platform, including but not limited to:
ace635's total aggregate liability to any player in connection with these Terms shall not exceed the total net deposits made by that player to ace635 in the 30-day period immediately preceding the event giving rise to the claim.
You may request closure of your ace635 account at any time by contacting customer support via live chat or email at [email protected]. Upon account closure, any remaining balance (after deduction of any bonuses subject to wagering requirements that have not been met) will be returned to your verified payment method within 5 business days.
ace635 reserves the right to suspend or permanently close any account without prior notice where it reasonably suspects or determines that: the player has breached any provision of these Terms; the player has engaged in fraudulent, abusive, or illegal activity; the player's account poses a risk management or compliance concern; or continuing to provide services to the player would expose ace635 to legal, regulatory, or reputational risk.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable to online gaming platforms operating in the relevant jurisdiction. ace635 encourages all players to raise disputes in the first instance by contacting the customer support team, which will endeavour to resolve all complaints fairly and promptly.
If a dispute cannot be resolved through customer support, it may be escalated to a formal complaints process by submitting a written complaint to [email protected] with the subject line "Formal Complaint". ace635 will acknowledge formal complaints within 48 hours and provide a substantive response within 14 calendar days. ace635's decision on any formal complaint, while made in good faith, does not preclude the player from seeking further recourse through applicable legal channels.
ace635 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, ace635 will provide notice to registered players via their registered email address or via a prominent notice on the ace635 website at least 7 days prior to the changes taking effect. Your continued use of the ace635 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be accessible at ace635.app/terms-conditions. The version number and effective date displayed at the top of this document indicate the version currently in force.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the ace635 platform, you may contact the ace635 support team through the following channels:
Why ace635
Beyond these Terms, every aspect of the ace635 platform is designed to give Bangladesh players confidence, security, and a genuinely fair gaming experience.
Every transaction and data exchange on ace635 is protected by 256-bit SSL encryption — the same security standard used by major international financial institutions.
ace635 requires identity verification for all players before processing withdrawals. KYC protects you from fraud and ensures only you can access your funds.
All casino games on ace635 use independently audited random number generators. No game outcome is manipulated. Fair play is a technical standard, not a marketing promise.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all built into the ace635 platform — accessible directly from your account settings at any time.
ace635 supports bKash, Nagad, Rocket, Upay, DBBL, and BRAC Bank, ensuring fast, fee-free deposits and withdrawals for every player in Bangladesh.
The ace635 customer support team is available around the clock via live chat with a 2–5 minute average response time, supporting players across all of Bangladesh.
If anything in these Terms is unclear, our 24/7 support team is ready to help. You can also explore our FAQ for quick answers, or visit the Responsible Gaming page for guidance on safe play tools available to all ace635 members.