This Privacy Policy explains how ace635 collects, processes, stores, and protects the personal data of players across Bangladesh. Your privacy is a fundamental commitment of this platform, not an afterthought.
This Privacy Policy ("Policy") describes how ace635 ("ace635", "we", "us", or "our") collects, uses, discloses, retains, and protects personal information relating to individuals ("you", "the Player", or "the User") who access or use the ace635 platform at ace635.app, including all associated services, games, betting products, payment functions, and customer support channels.
ace635 is committed to handling your personal data with care, transparency, and respect. This Policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the ace635 platform. By registering an account or continuing to use the ace635 website, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.
This Policy should be read in conjunction with the ace635 Terms and Conditions, which govern your use of the platform as a whole. Where any conflict exists between this Policy and the Terms and Conditions on a data-related matter, this Policy shall prevail.
ace635 collects personal data from you in two primary ways: information you provide directly, and information collected automatically as you use the platform. The categories of data we collect are as follows:
ace635 may receive personal data about you from third-party sources in limited circumstances, including identity verification agencies used for KYC checks, payment processors confirming transaction outcomes, and fraud prevention services flagging suspicious account activity. All third-party data sources are contractually required to share data with ace635 only on a lawful basis.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID, passport | You / KYC provider |
| Contact Data | Email, mobile number, address | You |
| Financial Data | bKash/Nagad references, deposits, withdrawals | You / Payment processor |
| Technical Data | IP address, device ID, browser type | Automatically collected |
| Usage Data | Games played, bets placed, session logs | Automatically collected |
| Communications Data | Live chat transcripts, support emails | You |
ace635 uses your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which your data is processed and the legal basis we rely on for each purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| Identity verification (KYC) | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals | Financial, Technical | Contract performance |
| Fraud prevention and AML compliance | Identity, Financial, Technical | Legal obligation / Legitimate interest |
| Delivering customer support | Identity, Communications | Contract performance |
| Responsible gaming controls | Usage, Financial | Legal obligation / Legitimate interest |
| Platform improvement and analytics | Usage, Technical | Legitimate interest |
| Promotional communications (with consent) | Contact, Usage | Consent |
ace635 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law. We do not engage in automated decision-making or profiling that produces legally significant effects on players without human review.
ace635 may share your personal data with carefully selected third parties only in the circumstances described below. In every case, data sharing is governed by a written data processing agreement that requires the recipient to handle your data in accordance with applicable privacy standards.
To process deposits and withdrawals, ace635 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and BRAC Bank. These processors receive only the data required to execute or verify a specific transaction and are not permitted to use your data for any independent purpose.
ace635 uses third-party KYC and identity verification agencies to confirm the identity and age of new players and to conduct ongoing compliance checks. These providers process your identification documents and verification data under strict contractual and confidentiality terms.
Some gameplay data (such as game session identifiers and bet amounts) is shared with ace635's certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver a functioning gaming experience, resolve game disputes, and conduct fairness audits. These providers do not receive your name, payment method details, or contact information.
ace635 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in response to a lawful request, court order, or legal obligation. In such cases, ace635 will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of any such disclosure to the extent permitted by law.
ace635 shares technical and transactional data with fraud detection and information security service providers for the purpose of identifying and preventing fraudulent activity, account takeovers, money laundering, and other security threats. This processing is based on our legitimate interest in maintaining a safe platform for all players.
ace635 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory obligations. The general retention periods applied by ace635 are as follows:
When personal data is no longer required and no legal obligation mandates its retention, ace635 will securely delete or anonymise it in accordance with our internal data destruction procedures.
ace635 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to, the following measures:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ace635 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach. ace635 will also notify the relevant authorities as required by applicable law.
As a player on the ace635 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the ace635 data privacy team at [email protected] with the subject line "Data Rights Request".
You have the right to request a copy of the personal data ace635 holds about you. We will provide this information in a structured, machine-readable format within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.
If any personal data ace635 holds about you is inaccurate or incomplete, you have the right to request its correction. You may update certain information directly via your account settings, or you may contact support for data that cannot be self-corrected.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations — ace635 cannot delete data it is required by law to retain, such as AML transaction records.
You have the right to request that ace635 restricts the processing of your personal data in certain circumstances, such as while you are contesting the accuracy of the data or while a legitimate interest objection is being assessed.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your data in a portable, structured, commonly used format, and to have it transmitted to another data controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of marketing communications by adjusting your notification preferences in your ace635 account settings or by replying "UNSUBSCRIBE" to any marketing email.
Where ace635 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
ace635 uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate the platform effectively, improve your experience, and gather analytics data. Cookies are small text files placed on your device when you visit the ace635 website.
You can control non-essential cookies through the cookie preference centre accessible from the ace635 website. You may also configure your browser to block or delete cookies at any time; however, please be aware that disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly.
The ace635 platform is strictly intended for adults aged 18 years and older. ace635 does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to ace635, please contact us immediately at [email protected]. Upon confirmation, ace635 will promptly close the account, delete all associated personal data, and return any deposited funds to the payment source in accordance with our underage player policy.
ace635 employs mandatory age verification as part of the KYC process to prevent underage access to the platform. Any account found to belong to a player under the age of 18 will be suspended immediately pending investigation.
ace635 primarily processes and stores player data on servers located in jurisdictions with robust data protection frameworks. In certain operational circumstances — such as when third-party game providers or payment processors are located in other countries — your personal data may be transferred to and processed in jurisdictions outside Bangladesh.
Wherever such transfers occur, ace635 ensures that adequate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. These safeguards include contractual data processing agreements incorporating standard data protection clauses, and due diligence assessments of the data protection practices of all international recipients.
ace635 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Where changes are material — meaning they significantly affect how your data is collected, used, or shared — ace635 will notify you by email to your registered address and by posting a prominent notice on the ace635 website at least 7 days before the changes take effect.
For minor or administrative updates, the revised Policy will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed of how ace635 handles your personal data. Your continued use of the platform after the publication of any revised Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace635 handles your personal data, you may reach the ace635 privacy team through the following channels:
ace635 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full substantive response within 30 calendar days. If you are not satisfied with the response you receive, you retain the right to escalate your complaint to the relevant data protection authority or to seek legal recourse through applicable channels.
Your Data, Our Responsibility
Every technical and organisational measure at ace635 is designed to keep your personal data safe, private, and under your control at all times.
All data exchanged between your device and ace635 is protected by 256-bit SSL encryption — the same standard used by leading international banks and financial institutions.
ace635 operates a strict no-sell policy on personal data. Your information will never be sold, rented, or traded to any third party for commercial or marketing purposes.
Identity documents submitted during the KYC verification process are handled by certified verification partners and stored in encrypted form with strict access controls.
Through your ace635 account settings and our data rights request process, you can access, correct, export, or request deletion of your personal data at any time.
Non-essential cookies are only placed with your consent. You can review and update your cookie preferences at any time via the ace635 cookie preference centre.
Our 24/7 support team handles data rights requests in both English and Bengali, ensuring every player in Bangladesh can exercise their privacy rights with confidence.
Our support team is available around the clock to address any privacy concerns, handle data rights requests, or help you review your account security settings. You can also explore our FAQ for quick answers or check our Terms & Conditions for the full policy framework.